Payment for Hirers

<aside> 🗂️ Table of Content

Supported payment methods

Pay using credit or debit card

Pay using QR payment

Pay using mobile banking

Why did I get a credit or debit card error?

My payment failed or didn't complete

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Supported payment methods

You can purchase credits and plans using any of these payment methods:

• Credit or Debit card
• QR Payment
• Mobile Banking

<aside> ⚠️ Encountering issues while paying for a plan or credit? Refer to My payment failed or didn't complete for assistance.

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Pay using credit or debit card

Use your credit or debit card to pay for plan or credit.

1. When prompted for payment, choose the Credit or Debit card option.
2. Fill in your card information to finalize your purchase.

We accept the following cards:

• Visa
• Mastercard
• JCB
• American Express
• Union Pay

Your card provider might request an extra verification step for payment confirmation. This could involve completing an authentication challenge, like entering a code received via SMS or confirming the transaction within your banking app.

<aside> ℹ️ FYI… Floc does not retain your credit card details. Instead, your credit card information is securely handled and processed via GB Prime Pay. To delve deeper into the security protocols implemented by GB PrimePay, visit [https://www.gbprimepay.com/th/secure].

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If you encounter issues while using your credit or debit card, please refer to 'Why did I get a credit or debit card error?' for potential solutions.

Pay using QR payment

Use the QR payment to pay for plan or credit.

<aside> ℹ️ This payment method is only supported for Thai bank accounts.

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1. Select the QR Payment option when prompted for payment.
2. Scan or save the QR code using your bank app; the amount will be auto-filled for your convenience.
3. Complete the purchase by confirming the payment.

Floc will debit the amount directly from your bank account.

Pay using mobile banking

Use the mobile banking to pay for plan or credit.

<aside> ℹ️ This payment method will appear when accessed via mobile devices.

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1. Choose the Mobile Banking option when prompted for payment.
2. Pick the specific bank account you intend to use for payment.
3. Finalize the payment through the selected bank.

Supported banks:

• KPLUS - Kasikorn Bank
• SCB Easy - Siam Commercial Bank

Floc will debit the amount directly from your bank account.

Why did I get a credit or debit card error?

Troubleshooting Credit/Debit Card Payment Errors:

• Ensure your card has sufficient funds.
• Confirm if your card type (Mastercard, Visa, JCB, American Express, Union Pay) is accepted.
• Double-check card details: number, expiry date, and CVV code.

Contacting Your Bank:

If details are accurate and funds are available, contacting your bank is advisable. Share the payment date/time, currency, amount, and inquire about the declined payment to Floc.

Ask your bank about:

• Activation of a new card, if applicable.
• Card's permissions for online/international transactions.
• Authorization status for your purchase.
• Any incorrect labeling of Floc payments as fraudulent.

<aside> ⚠️ If the bank confirms authorization but errors persist, reach out to us for assistance.

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My payment failed or didn't complete

Payment failed or didn't complete can occur for many reasons as follows:

<aside> ℹ️ We use GB PrimePay to handle our online payment system that allows online merchants to accept payments through various channels. easily, quickly and safely. To contact GB PrimePay, please visit https://www.gbprimepay.com/th/contactus

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1. Refer to Card Issuer: Give cardholder contacts issuer bank
2. Invalid Merchant ID: Please contact GB PrimePay
3. Do Not Honour: Cardholder input invalid card information. Ex. Expiry date, CVV2 or card number. Give cardholder contacts issuer bank.
4. Invalid Transaction: Please contact GBPrimePay
5. Invalid Amount: Payment amount must more than 0.1
6. Invalid Card Number: Please check all digits of card no.
7. Customer Cancellation: Customers click at cancel button in payment page when they make transaction. Customers have to make new payment transaction.
8. Re-enter Transaction: Duplicate payment. Please contact GBPrimePay
9. Format Error: Transaction format error. Please contact GBPrimePay
10. Lost Card -Pick Up: Lost Card and Cardholder give up.
11. Stolen Card -Pick Up: Stolen Card and Cardholder give up.
12. Invalid Payment Condition: Ex. Session time out or invalid VbV Password : ask cardholders to try ma again and complete transaction within 15 minutes with correct card information.
13. Insufficient Funds: Not enough credit limit to pay. Please contact issuer
14. Expired Card: Cardholder key in invalid expiry date
15. Wrong Pin: Wrong Pin
16. Response Received Too Late: Response Received Too Late
17. Issuer or Switch is Inoperative: Issuer system is not available to authorize payment
18. Duplicate Transmission: Please inform GBPrimePay to investigate
19. System Malfunction: Issuer bank system can not give a service
20. Transaction Timeout: Can not receive response code from issuer with in the time limit

<aside> 🇹🇭 สำหรับภาษาไทย โปรดไปที่ GB PrimePay Guide ภาคผนวก ค หน้า 7-9

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